Q&As

Due to the postponement of ICME-14 and the change of venue, a number of issues related to ICME-14 are being adjusted. Please pay close attention to the updating information on the official website.

 

I. On new date and venue

Q1: Can you tell the new dates and new venue for postponed ICME-14?

    A: Affected by COVID-19, ICME-14 was postponed to July 11th—18th, 2021. The new venue is Putuo Campus of East China Normal University, Shanghai. More information about the new venue can be found in the “Congress Venue” section.

 

II.   On registration

Q1: I have registered. Is my registration valid for the postponed conference? 

    A: For participants who have already registered, the registration will continue to be valid.

    Q2: I have not registered. Can I do online registration right now?

    A: Yes. For participants who have not registered can register normally now. The online registration system will remain open until June 20th, 2021. There is no change in registration process.

Q3: I could not register with my e-mail address (or the system prompt shows that the e-mail address has been used for registration). What is the problem?

    A: Perhaps You have registered with this email address. Try to log in by inputting password or click “forget password” button. Another possibility is that your e-mail address has been registered as an alternate of others. If so, you had better register with another address

Q4: I could not receive my verification code through e-mail or the verification code is invalid. How can I deel with this?

    A: Please check the spam box and note that the verification code is valid within 30 minutes.

Q5: I have other problems with my registration system. How can I get an IT support.

    A: Please screenshot your problem and sent it to reg@icme14.org. Our staff will reply you within three working days.

Q6: Can a new participant or an accompany person register on-spot?

    A: No, sorry. We will not accept new registration for participants or accompany person(s) on-spot.


III.   On Payment

Q1: Is any change of time nodes related to payment due to postponement

A: Yes. The following is a new scheme for registration fee:

>  Fully paid before (inclusive) March 31st, 2021, RMB 3 500;

>  Fully paid between April 1st and May 31st, 2021, RMB 3 800;

>  Paid on and after June 1st, 2021, RMB 4 000;

>  Accompanying person's registration, any time, RMB 1 000.

Q2: Is any change of the benefits for participants and accompanying persons?

        A: No. All the benefits remain the same. That is:

 The benefits for registered and fully paid participants:

>  Free Program Brochure;

> Admission to scientific program activities (excluding Early Career Researcher Day);

> Admission to social activities like Happy Hours;

>  Shanghai public transportation card with RMB 100 prefilled;

>  Excursion on Thursday, July 15th, 2021.

 The benefits for an accompany person:

>   Admission to social activities like Happy Hours;

>   Shanghai public transportation card with RMB 100 prefilled;

>  Excursion on Thursday, July 15th, 2021.

Q3: I have paid the registration fee and I probably will attend ICME-14 next year. What should I do?

    A: We strongly recommend you keep the payment in your ICME-14 account and attend ICME-14 next year. Your registration fee has been automatically transferred to the requisite for attending ICME-14 next year. Asking for refund at present and repay again in the future might cost potential losses due to currency exchange and the commission from banks (or credit card companies).

    Q4: I have paid the registration fee and I will definitely not attend ICME-14 next year. What should I do?

    A: If you are indeed unable to attend next year, you could apply for refund. The application should be sent to service@icme14.org before June 30th, 2020. The process of refund could last for two months since then.

Q5: I have not paid the registration fee. Can I pay online right now?

    A: No. You cannot pay right now. The online payment system is temporarily closed and it will be reopened on September 1st, 2020, lasting to June 20th, 2021. Payment method remains unchanged, including online payment and bank transfer.  

Q6: What credit cards are acceptable by ICME-14 registration system? There are any other ways to pay the registration fee?

    A: Credit cards with VISA, Master, JCB or UnionPay marks are acceptable. You can also pay by bank transfer, or by WeChat Payment, Alipay, or UnionPay debit cards. Checks are not acceptable.

Q7: Can you sketch the procedure of payment by credit card?

A: The general procedure is as follows:

1. Click the payment link on website and then turn to the payment page;

2. Choose your card type (VISA, Master, or JCB, for example) on the payment page, and then link to the relevant bank;

3. Input the card information on the payment page of the credit card company or that of the agent bank (for example, China Construction Bank, CCB, for Master Card);

4. Confirm your input information and submit the application.

Q8: There are many reasons that may cause the failure of credit card payment. How should I deal with them?

        A: The common reasons for credit card payment failure are as follows:

>  The cardholder hasn’t activated the 3D verification service;

>  The payer has forgotten his “3D Secure” or “Verified by Visa” password;

>  The monthly limit of the credit card is exceeded;

> The credit card is not authorized for online payments;

>  The client is not in his home city or country, or the card is not authorized for payment in foreign currencies;

>  The servers of the payer’s bank or an intermediary banking system are under maintenance.

>  The card has been blocked by the bank or credit card company.

If you encounter the problems above, please contact your bank or credit card company. If you are sure that your payment failure is not caused about above reasons, please contact service@icme14.org.

Q9: How should I do for a payment by bank transfer?

    A: Your bank may require a payment invoice to support your transfer. Please send e-mail to service@icme14.org to get the invoice. Also, in order to check your transfer from our site, after transferring, please send payment slip together with the registration number and name of each participant to service@icme14.org. Note that all service charges shall be borne by participants. Bank transfer from personal account overseas (including HongKong, Macau and Taiwan) is not accepted.

Q10: Do you have any restrictions for payment on-spot?

    A: In fact, there is no essential restriction. Cash (only RMB), WeChat Pay and Alipay will be accepted to do on-spot payment. Credit card (Visa, Mastercard, JCB, UnionPay) are also welcome. But we strongly recommend you to pay with cash, WeChat Payment, or Alipay, since they are safe and fast options.

Q11: How can I get my payment invoice?

    A: If you paid online or through bank transfer, please download the e-copy on the dashboard page of your registration system; if you pay on-spot, please take the invoice at registration desk during the session of ICME-14.

Q12: Can you state your cancellation policies?

    A: If you have paid and have to cancel the payment because you are impossible to attend the delayed congress, please refer to Q4.

    For participants who will pay the registration fee after September 1st 2020, cancellation of registration can be done at any time in case the participant cannot attend the Congress for some reason, but refund application must be made before June 20th, 2021. All refunds will be processed after the Congress, with a cancellation penalty at 20% of the paid amount.

        If you have any question about payment, please contact service@icme14.org.

Q13: For local participants, it is better to have a guide file for payment in Chinese. Can you do that?

        A: Yes. Here you are.

银行转账付款

        请将注册费汇款至:

        账户名称:华东师范大学

        账号:1001247209026460983

        开户行:工商银行上海市金沙江路支行

        汇款请务必备注每一位参会人员的注册号+姓名。

        汇款后请将汇款凭证、参会人员注册号及姓名发送至:service@icme14.org

银联、微信和支付宝支付

银联支付是指在支付过程中,通过银联在线支付收银台跳转到您的银行网银页面,按网银界面要求输入支付信息并完成支付的方式。其基本程序如下:

1.   在网站选择银联支付;

2.   选择您要付款的银行,然后点击“登记银联支付按钮,跳转到相关银行银联支付页面;

3.   在银联页面上,输入相关银行卡信息点击确定按钮进行付款。

银联支付是否收取手续费由发卡行自行决定,请咨询相关发卡行。

银联支付的常见问题有:

        银行卡状态异常,银行卡余额不足或者支付金额超过了银行对您银联支付的限额(拨打银行客服热线查询)

        网络异常,页面打开慢或者打不开(换网络环境再试)

        未开通网上银行(到银行柜面开通,部分公务卡无法开通网银)

        浏览器问题:是否确认关闭了上网助手及拦截软件,关闭IE浏览器弹出窗口阻止程序;IE浏览器中Internet选项安全级别是否设置为默认级别;建议清除一下IE浏览器cookie及临时文件

        在付款高峰期,可能会出现付款页面延迟,请稍后重试。

微信和支付宝支付可在进入支付界面后选择相应的支付方式,并完成支付。

现场支付

现场可用人民币现金、银联、微信或支付宝支付。

发票的领取

        如果您提前完成网上支付或汇款并准确填写发票信息,请在2021年7月12日以后至注册台领取发票。

        如果您在现场完成支付并准确填写发票信息,请在2021年7月16日— 17日至注册台领取发票。